Engaging ideas, transforming minds
Engaging ideas, transforming minds

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355 pages
6.75 x 9.75 inches
October 2019
Print ISBN: 9781773381510


Written to reflect a diverse Canada, Intercultural Communication is a practical guide that provides readers with effective approaches to intercultural communication theories and strategies. Situating readers in real, complex, and extraordinary intercultural scenarios, each chapter walks students through examples of how to manage conversations in appropriate and meaningful ways, while exploring how social and cultural practices might present common and uncommon implications. Key topics include verbal and non-verbal communication, cultural values, self-awareness, stereotypes, and digital communications. Packed with Canadian content, current examples, and tools for learning, this core text is ideal for students enrolled in intercultural communication or cross-cultural communication courses, including studies in business, education, social work, health care, and law enforcement.

Table of Contents

List of Figures viii

List of Tables xi

List of Text Boxes xii

List of Pause for Thought Questions xiv

Preface xvi

Introduction xviii

Chapter 1: Are Intercultural Communication Skills Optional? 1

Chapter 2: Fundamentals of Communication 11

Chapter 3: History, Dominant Paradigm, and Foundational Theories 45

Chapter 4: Continuing Issues and Evolving Theories 79

Chapter 5: Studying Intercultural Communication from a Canadian Perspective 107

Chapter 6: The Roles of Identity in Intercultural Communication 173

Chapter 7: Canadian Legislation and International Mandates 211

Chapter 8: The Formation of Attitudes, Assumptions, and Presumptions 239

Chapter 9: Biases, Stereotypes, Prejudices, and Discrimination 255

Chapter 10: A Multidisciplinary Strategy for Intercultural Communication 279

Chapter 11: Reviewing the Argument Advocating Intercultural Communication 319

Chapter 12: Beyond Our Borders—Intercultural Communication for a Global Context 327

Epilogue 347

Author Biographies 357


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